Shipping policy

Dispatch Information

We aim to dispatch all purchases within 2 working days of Miss Mandalay confirming acceptance of your order by email. This is subject to stock availability and we will inform you within this time frame if any of your items are unavailable.

We are unable to redirect orders once they have been dispatched to you, so please ensure that the delivery address is correct.

Orders are sent via Royal Mail or DPD Local, depending on the region we are delivering to. A signature may be required at the point of delivery.

Delivery Rates

UK Standard Delivery
Standard UK delivery is charged at £4.95 and your order will be sent via by Royal Mail 48 hour tracked service. 

UK Next Day Delivery - these orders must be placed by 1pm
Next day delivery is charged at £7.95 and we will send your order by either DPD local or Royal Mail Special Delivery. Your parcel will require a signature on receipt. Your package will be delivered the next working day. Orders placed after 1pm will arrive on the second working day after dispatch.

International Delivery
Delivery to overseas customers varies on the shipping region and prices will be shown at checkout. All orders are sent via trackable post or courier, so will require a signature on receipt.

Please note that occasionally the customs agencies within your country perform security inspections on shipments which can lead to delays of between 2 – 4 weeks. Unfortunately Miss Mandalay cannot control delays due to Royal Mail or your local delivery postal service. If your package is urgent we suggest selecting the express shipping option at checkout. Please contact Miss Mandalay for an express shipping quote, if the express option is not showing for your region at checkout.

*Please note we are unable to deliver to a PO Box address when sending orders out via express shipping with couriers.

Stock Takes

During the Spring and Summer stock takes our office will be closed for a week and any orders/refunds/exchanges placed in this time will be dispatched once the office resumes full service. 

Free delivery

Miss Mandalay will run free delivery promotions from time to time. To be notified of this and other promotions by email please join our newsletter subscription.

Order Tracking

All dispatched orders will have a tracking number and a signature will be required on delivery. For information on your tracking number please send us a message via our Contact Us page.

Insurance

All orders dispatched by Miss Mandalay are insured by us until it is delivered to you. A signature will be required at the time of delivery and once a signature has been obtained at your requested destination the responsibility of your purchased goods passes to you. Please note that once a signature at your specified delivery destination has been obtained (for example place of work) then you accept delivery and fulfilment by Miss Mandalay and the transfer of responsibility to you.

Customs & Duties

For deliveries outside of the UK please note that customs charges or import duties may be charged when your order arrives in your country. These charges will be payable by you. Miss Mandalay has no control over these costs and cannot advise how much this could be.