Returns, Exchanges & Refunds
Miss Mandalay has taken every care to produce high quality products that we hope you will be happy with. However, if you are not completely satisfied with your purchase we will gladly exchange it or refund your money. Should you wish to return an item for any reason, the following conditions apply:
- The returns form enclosed with your order must be completed in full and accompany the goods you wish to return, within 14 days of receipt of goods for the UK or 21 days for the rest of the world. Failure to do so may prevent us from processing any refunds or exchanges. *Returns from outside the UK should be clearly labelled as RETURNS, see address & instructions below.
- All goods must be returned unworn, unwashed, not creased, marked or soiled and the garment labels should still be attached. Items which do not comply will be sent back to you and will not eligible for an exchange or refund.
- Miss Mandalay cannot be held responsible for goods lost in transit. You, the customer, are responsible for all postage costs incurred when returning items. Goods should be returned to us by registered post to ensure we receive them.
- If you wish to exchange the goods please state clearly which item you would like in exchange (a postage charge plus any additional product costs will be charged subsequent to dispatch of replacement goods). Miss Mandalay will contact you within 5 working days of receiving your returns.
- Only garments purchased from the Miss Mandalay website are eligible for an exchange or refund.
- All refunds exclude postage & package. Please note that card refunds may take up to 10 working days for your bank to complete, as the processing time varies between card issuers.
- We will not make refunds to a third party.
- Items bought using gift vouchers can be returned or exchanged but not refunded, only additional monies paid over and above the gift voucher will be refunded and a new gift voucher code will be issued.
All items purchased via our website must be returned to the address below. Please enclose your returns form with the goods. *For returned items from countries outside of the UK please clearly mark your package as RETURNS, and the customs slip should state RETURNED GOODS & have a resale value of ZERO. Failure to do so could result in a delay in your package reaching us and additional import duties/taxes charged to you by UK Customs.
Miss Mandalay Returns Department
Space Business Centre
Units 25 & 26
Molly Millars Lane
Wokingham
RG41 2PQ
England
UNITED KINGDOM
Faulty or Incorrect Goods
If the products are being returned because they are faulty or incorrect, please send us a message via our Contact Us page before returning any goods to us. In your message state your name, order number and the error or fault. If Miss Mandalay agrees that the item is faulty we will either send you a prepaid returns envelope or ask you to send the items back to us and then refund to you the cost of the return postage. Replacement items will then be dispatched free of charge to you.