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Privacy Policy

Updated 23rd May 2018

 

Introduction

This Privacy Policy explains why and how Miss Mandalay Ltd will use the personal information that we have obtained from you or others, with whom we share it and the rights you have in connection with the information we use. Please read the following.


Personal information we collect about you

We only collect personal information which we need and that is relevant for the purposes for which we intend to use it. We collect the following information if you choose to give it to us in connection with your account registration on our website, your purchases or general enquiries; this information is provided by you entirely voluntarily. The information you give to us can include your name, contact details (such as phone number, email address and postal address) and enquiry details. There are some circumstances where we need the information (pursuant to our contract with you), for example, where you have placed an order with us, we need to know where to deliver your order and to be able to take payment from you. If you don’t provide us with this information we may not be able to provide our services to you or be able to interact with you in the way you would expect.

Information that we collect about you at our website, by phone, email, or our social media pages is listed below:

           your name, title and contact details (email address, telephone number, postal address, social media handle);

           any information you include in correspondence with our social media pages;

           details of your orders and purchases;

           your marketing preferences;

           any personal information included in your entries to competitions that we run;

           details of any transactions between you and us;

           information you give us when you contact us with a query or issue;

When you visit our website we automatically collect:

           the internet protocol (IP) address of your device and details regarding the type of device and browser software you use to access the website;

           details of your use of our website, namely traffic data, weblogs and statistical data, including where and when you clicked on certain parts of our website and details of the webpage from which you visited it (via Google Analytics);

           the date and time you used our Site;

           the pages you visited on our Site and how long you visited us for;

           the website address from which you accessed our website;

           details regarding when and how you consented to receive marketing communications from us (including the date you provided your consent);

           cookies (for more information please see our Cookie Policy).

 

Use of your personal information

The information you provide to us with your order will only be used to process your order and to keep you updated with its progress. If you have consented to receive our newsletter, we will notify you by email about new products, special offers and promotions. If you change your mind and would rather not receive email updates from Miss Mandalay, you may notify us and unsubscribe at any time by emailing: sales@missmandalay.com.  We will also use your personal information to comply with legal obligations and where it is necessary for us to pursue a legitimate interest; details of these are listed below. We do not share your personal information with companies that would send their marketing to you.

Legal Obligations

We will keep a record of your personal information to handle and resolve any complaints we receive relating to the services and products we provide.

Legitimate Interest

We may use and process your personal information where it is necessary for us to pursue our legitimate interests as a business, by promoting our products and measuring the effectiveness of marketing campaigns.

           for analysis and insight conducted to inform our marketing strategies, and to enhance your visitor experience;

           to fulfil and complete your orders, purchases and other transactions entered into with us;

           to contact you with targeted advertising delivered online through social media and other online platforms operated by other companies, unless you object. You may receive advertising based on information about you that we have provided to the platform or because, at our request, the platform has identified you as having similar attributes to the individuals whose details it has received from us. To find out more, please refer to the information provided in the help pages of the platforms on which you receive advertising from us;

           to send you an electronic communication if you have closed your browser with items in your shopping basket;

           to identify and record when you have received, opened or engaged with our website or social media or other electronic communications (please see our Cookie Policy for more information);

           to inform you of updates to our terms and conditions and policies;

           for other general administration including managing your queries, complaints, or claims, and to send service messages to you.

 

Disclosure of your personal information by us

We only disclose your personal information outside our business in limited circumstances. If we do, we will put in place a contract that requires recipients to protect your personal information, unless we are legally required to share that information. Any contractors or recipients that work for us will be obliged to follow our instructions. We do not sell your personal information to third parties.

We may disclose your information to our third party service providers, agents and subcontractors (Suppliers) for the purposes of providing services to us or directly to you on our behalf, including the operation and maintenance of our website and social media pages. Our Suppliers can be categorised as follows:

           Advertising, PR, digital and creative agencies

           Banks, payment processors and financial services providers

           Cloud software system providers, including database, email and document management providers

           Delivery and mailing services providers

           Website and data analytics platform providers

           Website hosting services providers

When we use Suppliers, we only disclose to them any personal information that is necessary for them to provide their services and only where we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.

We may disclose the personal information to other third parties as follows:

           any third party who is restructuring, selling or acquiring some or all of our business or assets or otherwise in the event of a merger, re-organisation or similar event; and

           if we are under a duty to disclose or share your information in order to comply with any legal or regulatory obligation or request, including by the police, courts, tribunals or regulators.

 

Cookie Policy

Our website uses cookies. Cookies are small information files sent to your computer and stored. Our website uses cookies to register and track users and in doing so helps us provide you with a better shopping experience and also means we can understand how you use our website. If you do not wish your visit to our website to be tracked, you can change the settings in your browser to prevent cookies being stored on your computer. By using our website you are accepting our use of cookies.


Changes to our Privacy Policy

Please check this page regularly for changes to this policy. We will email you with changes if we hold a valid email address for you.